Using JAD to Bridge the Design-Reality Gaps; a Major Cause of ISProjects’ Failures in the Developing Countries; in the proceedings of The 2 nd AnnualInternational Conference on Sustainable ICT Capacity in Developing Countries, MakerereUniversity, Kampala, Uganda 6 - 9 August 2006.
Abstract
Information Systems (IS) projects failure is ‘a gap between what the users expect
from an IS and how well these expectations are met by the perceived performance
of the delivered system’. IS projects fail more than they succeed. IS failure rates in
the Developing Countries (DCs) are much higher than those in the Industrialised
Countries (ICs) because among other reasons, the gaps tend to be exaggerated by the
huge difference between the ideas/IS projects and the political /behavioural realities
in the DCs. These chronic failure rates have continued to place the DCs on the wrong
side of the digital divide, turning IS projects and ICTs in general into a technology of
inequality. Solution: employment of Joint Application Development (JAD); a software
development methodology that will involve the stakeholders in the entire process of
IS implementation. This paper explains how JAD can be used to eradicate most of
the causes of IS projects’ failures in the DCs using the University of Nairobi case
study. The CHAOS Ten Success factors have been employed to analyze data for nine
IS projects.
Citation
Masinde, Muthoni. 2006. Using JAD to Bridge the Design-Reality Gaps; a Major Cause of IS Projects’ Failures in the Developing Countries; in the proceedings of The 2nd Annual International Conference on Sustainable ICT Capacity in Developing Countries, MakerereUniversity, Kampala, Uganda 6 - 9 August 2006Publisher
School of Computing and Informatics