| dc.description.abstract | The study is divided into five chapters. The first chapter
deals with the general introduction, chapter two with the
literature review. Chapter three discusses the methodology of
data collection and analysis. Chapter four presents the results
of the analysis, and the interpretation, Chapter five gives a
summary, conclusions, recommendations pertinent to policy making
and recommendations for further research.
In this study, an attempt is made to examine factors associated
with clients' satisfaction with Family Planning Services in
Nairobi.
namely,
These factors are grouped into three categories:
accessibility (travelling time and cost); clinic-based
(waiting time, motivation, staff/client interaction,
availability of preferred method, cltnic type); and client
factors (clients' health after adoption of contraception).
The main objective of the study was to examine accessibility,
clinic-based and client factors associated with Family Planning
Services in Nairobi.
The independent variables studied included travelling time and
cost, waiting time, motivation, staff/client interaction,
availability of preferred method, clinic type and client's health
after adoption of contraception. The dependent variable was
clients' satisfaction with Family Planning Services.
One characteristic of most contraceptive studies was that most of
them are focused on the background factors of clients. The study
used primary data collected from a field survey as the basic
source of data. A structured questionnaire was administered to
368 clients under study. The data was analyzed using descriptive
statistics and the chi-square test to determine the
association between the independent and dependent variables.
The findings revealed that travelling time and client's health
after adoption of contraception are ndt significantly associated
w i th cIients' satisfaction with Family Planning Services.
Travelling cost has a we&k association. However, waiting time,
motivation, staff/client interaction, availability of preferred
method and clinic type are significantly associated with
clients' satisfaction with Family Planning Services.
The study concludes that the small number of clients who are
satisfied (30.2 per cent) as opposed to the dissatisfied
(69.8 per cent) have continued using Family Planning Services due
to the more pressing need to space, limit or stop child-bearing
which supersedes satisfaction with the services.
The main recommendations that arise from this study are that
waiting time at the clinics be reduced through efficient client
flow with establishment of definite entry and exit points at the
clinics, and a similar study at national level be carried out
giving details of reasons
done in this study. | en |
