Telephone sales system
Abstract
Telephone Sales is a system that enables Telephone Services Providers to offer their services
to customers.
The main objective of the system is to provide value to a customer. In this case, the ultimate
value ordered to customer is not the telephone line but the freedom to communicate at any
instant from the comfort of the office, house to another person in some distant location. The
telephone line is therefore a launch pad for offering value to customers. Delaying the
installation of a telephone is delaying an opportunity to offer value to customer.
The other determining reasons about this project are increase in activities (services
expansion) with reduced workforce, emphasis on result oriented workers, improved services,
profit orientation, maximizing the use of good networks (Intranets, Extranets and Internet)
and immediate response to customer needs.
The problems encountered during the process of meeting the set objectives were: - Poor line
plant - where there were not many properly maintained lines; Non-compatible equipment- the
Telephone Service Provider considered for the survey had all sorts of Switching equipment
which gave rise to compatibility problems; Cultural behaviours - the workers using the
manual system had difficulties adjusting to the drastic changes occasioned by the use of the
business process re-engineering and Prohibitive equipment cost - the equipment required to
pre-test the line plant is very expensive.
The approach taken to meet the desired objectives was by the implementation of the Business
Process Re-engineering, Use of Geographic Information System and Database integration.
The project is built around the form-based Telephone Sales System integrator. The system
prototype can be utilized to create, manipulate and manage Telephone Sales Systems. It is
crucial to note that the system relies on other.systems like Billing and Maintenance Control
Centre Systems which provide key parameters for effective customer services provisions.
Not many companies have complete Automated Telephone Sales Systems. This system,
therefore, presents a good opportunity to have a system working for most developing
countries.
The project development has evolved around the Structured Systems Analysis and Design
Methodology Tools.
Telkom Kenya Limited, which is a telecommunications company, was chosen for thorough
investigation and results got used to build a viable automated system.
Finally, the most valuable commodities in business today are people, time and money.
Telephone Sales System is a solution designed to help save these scarce resources which are
the building blocks of businesses.
Citation
M.Sc (Information Systems)Sponsorhip
University of NairobiPublisher
School of computing and informatics, University of Nairobi
Description
Master of Science Thesis