Effects of balanced scorecard performance management system on employee job satisfaction at the Co-operative Bank of Kenya Ltd

Abstract

This study sought to carry out a descriptive survey on the effects of balanced scorecard performance management system on employee job satisfaction by the Co-operative Bank of Kenya. The main purpose of the study was to establish what effects of balanced scorecard performance management system has on employee job satisfaction at Cooperative Bank of Kenya Limited. This research was conducted through a descriptive survey and the target population of this study was all the staff at Co-operative Bank of Kenya Limited. The study collected quantitative data using a self-administered questionnaire.

The responses were analyzed through descriptive statistics by use of mean scores, standard deviations, frequencies and percentages. The findings of the study established that the effects of balanced scorecard performance management system on employee job satisfaction by the Co-operative Bank of Kenya Limited are better resolved for performance to be more effective. The study further established that most of the respondents were in agreement that the effects of balanced scorecard performance management system on employee job satisfaction were important and would be more valuable if effectively utilized.

The effects were generally rated as moderate. This study recommends that in order to reap more benefits from balanced scorecard, Cooperative Bank management should enhance communication with the employees to help them understand balanced scorecard and how they can use it to improve their performance and more so boost their job satisfaction.