| dc.contributor.author | Omufira, Anne N | |
| dc.date.accessioned | 2013-06-25T15:20:34Z | |
| dc.date.available | 2013-06-25T15:20:34Z | |
| dc.date.issued | 2001-10 | |
| dc.identifier.citation | Master of Business Administration | en |
| dc.identifier.uri | http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/39941 | |
| dc.description.abstract | Quality, reliability price an delivery are things most companies compete for : hate r the industry- competition is rife competition for customers. for students, for patients for resources, for funds. (Oakland 1998 . When attention is paid to quality there is improvement in performance in relation to reliability delivery and price. The goal is, a satisfied customer who becomes the organization' best advertisement. A satisfied customer will not only do more business in future but will recommend the firm to others. A dissatisfied customer on the other hand will not only reduce profitability but will deter new customers........................................................... | |
| dc.language.iso | en | en |
| dc.title | The extent of total quality management (TQM) implementation in the construction industry: a case study of the Kenyan building industry. | en |
| dc.type | Thesis | en |
| local.publisher | School of Business, University of Nairobi | en |
