Probable causes of job dissatisfaction among the University of Nairobi library workers.
Abstract
The service departments of the University of Nairobi have
been 'stretched' since the double intake of 1987/88. The
rapid rise in student population has not been aatched by a
similar rise in the number of workers in the service
departments. There could be morale problems among these
workers if they feel that they are being overworked.
This study investigated the probable causes of job
dissatisfaction among the workers of the University of
Nairobi library. The complaints that were given by the
workers, starting with the most dominant, are:
lack of career progress
poor administrative policies
discrimination
bad supervision
low pay, and
inadequate staff welfare programmes.
The general level of satisfaction among the library
workers was found to be rather low. 79% claimed that they
did not find the library a satisfactory place to work in;
and 73% said that they were positively dissatisfied by the
work conditions in the library.
A correlation analysis in section 4.3 of the study
supported Herzberg's view that there is an intervening
neutral state between job satisfaction and job
dissatisfaction. This helped to explain the "duality"
found in some of the questionnaires, where a worker with a
high score in the job satisfaction index also scored highly
in the job dissatisfaction index. This reveals that it is
possible for a worker to be simultaneously satisfied and
dissatisfied with his work.
Analysis of the views that were collected from the
workers during informal interviews in the course of the
study. concurred with the findings of the more formal
information that was captured by the questionnaires.
Finally, it must be noted that this study suffered
from some limitations. Some of the limitations were in
respect of the design of the questionnaire, as discussed in
section 3.0 and 5.2 of the study.
A second limitation is that the study may be biased
because all the respondents were junior workers below the
"academic grade" in the library hierarchy. Interpretation
and use of the findings of this study should therefore take
these limitations into account.
Citation
Mwaura SM,June 1993;Probable Causes Of Job Dissatisfaction Among The University Of Nairobi Library Workers.Publisher
University of Nairobi Faculty of commerce