| dc.description.abstract | Strategic change is concerned with changing the direction of the organization and the way the firm does its business, more or less the organization's strategy (Balogun and Hailey, 2008). Change management is defined as a set of processes employed to ensure changes are implemented in an orderly, controlled and systematic function to effect organizational change (Carnall, 2007). One of the goals of change management is with regards to the human aspects of overcoming resistance to change. This is in order for organization members to buy into change and achieve organization's goal of an orderly and effective transformation. Strategic management thinking seeks to help us decide what we should do while change management thinking starts by taking such decisions as inputs and looks-at how we can put them into effect (Carnall, 2007).
This study, sought to establish how Kenya Power has managed its change, challenges faced during its strategic change management and how it has tackled these challenges, making use of a case study strategy. Being a case study, an interview was conducted in order to obtain primary data required. Information was then analyzed using a qualitative approach. Annual Kenya Power reports, management reports and newsletters were used for the secondary data. For elaboration of the conclusion, an iterative process was followed, moving from data collected, to the theoretical background and to the development of theory.
At the end of the study, it was possible to identify a set of factors that answer the research questions and objectives of this study. Some factors that influenced change within Kenya Power included the organization's poor performance, entry of a new CEO, obsolete technology, customer demands, change in the business environment and the regulatory requirements. To succeed, Kenya Power had to change its corporate culture, leadership, values, mode of communication, support systems and structure. Through constant training, people involvement and participation, performance contracting, change in culture, constant communication about the change, and teamwork, the above was achieved. Resistance to change was also taken care of since this was one of its major obstacles to the change. In addition, a conceptual model was derived from the theoretical and empirical studies of this work, outlining dimensions of successful change management.
The present study would be beneficial to strategy practitioners, Kenya Power managers and policy makers when it comes to implementation. For academics, the study contributes new knowledge to the field thus further research. An evaluation of change process can be done in future for comparability as to how the change program is successful. Further research can also be done on customer perception towards Kenya Power after culture change and rebranding. From the study, it is evident that Kenya Power's performance has increased thus leading to an increase in its profitability. Some key recommendations are that more needs to be done on the service delivery standards to make sure that the company's promise to the customers is fulfilled. This will also enhance customer confidence with the company. The prepaid system of metering was well received in most regions. However, more customer education needs to be done to eliminate customer doubts. | en_US |
