Browsing Research Papers by Subject "Quality Management"

Now showing items 1-2 of 2

    • An exploratory study of quality management issues in the health service sector in Nairobi, Kenya. 

      NYAMAMBA, M. E.; LUNG’ANZI, M. P.; WAWERU, W. J. (School of Business, University of Nairobi, 2012)
      Quality has no one common definition. The many definitions are based on origin emphasized, operations / manufacturing, economics, position on marketing-consumer chain and changes focus from product to the process. Quality ...

    • Human related dimensions of quality management practices 

      WANYINGO, STEPHEN (School of Business, University of Nairobi, 2012)
      This paper focused on the role of human-related dimensions of quality management (QM) practices on performance of Market Research Firms. Considering the critical role-played by Market Research Firms of providing information ...