| dc.description.abstract | Strategy is a plan of action designed to achieve a particular goal. In the past few years, most of the organizations did not embrace strategic planning. However, in the current business environment, it has become necessary to have a strategy that will lead the organization in attaining its mission and vision. Strategic planning has three components which are strategy formulation, strategy implementation and evaluation and control.
Evaluation and control is a systematic effort to set performance standards with planning objectives, design information feedback systems, compare actual performance with these predetermined standards, determine whether there are any deviations, measure their significance and to take corrective measures required to ensure that all corporate resources are used in the most effective and efficient manner. Strategy evaluation and control defines when and what order the functions of a strategy are evaluated, substituted and what form the substitution takes. Organizations strategies have ended up failing entirely because of poor or no evaluation and control practices.
The objective of this study therefore, is to establish the practices put in place by organizations to evaluate and control the strategy. The study further highlights the variable of strategy evaluation and control. The National Social Security Fund (NSSF) was established in 1965 through an Act of Parliament Cap 258 Laws of Kenya. NSSF is the largest social security provider in Kenya with over forty thousand beneficiaries every year. Primary data was collected using an interview guide administered to Research & Development departments, Human resource & administration, finance and Information Technology.
Content analysis was used to analyze the data which confirmed practices used by NSSF in strategy evaluation and control as benchmarking, International standardization organization processes, information communication technology, strategic audit, strategy monitoring, performance appraisal and customer surveys. Finally, recommendations made in the study will be valuable to the organization under study, scholars, academicians and any other organization or individual who may want to use the study.
Key words: Strategy, Evaluation, Control, Practices, NSSF, Kenya | en_US |
