| dc.description.abstract | Many national standards bodies in developing countries are operating in a background where the lack of appreciation of the role of standardization in the orderly growth of industry and trade is hampering their development. Developing countries may see the need to develop strong standards and conformity assessment infrastructure. However, the evidence suggests that such programs are not being implemented.
The ISO 9000 standards are produced by an international consensus of countries with the aim of creating global standards of product and service quality. These sets of standards form a quality management system and are applicable to any organization regardless of product, service, organizational size, or whether it is a public or private company. ISO's main objective is to facilitate international trade by providing a single set of standards of systematic and international orientation. In an effort to have a lasting and sustainable change in the way services are offered and .manage performance in the public sector, the government introduced ISO certification policy requirement as a measure of quality standards in all corporations as for improvement on service delivery to Kenyans.
The study was set to answer the question, why are there still some state corporations that have not adopted ISO certification. The objective of the study was to establish factors affecting non ISO State Corporation in Kenya in adoption of ISO 9000 management system certification. The study would help state corporations lessen dependency on key individuals as an ISO 9000 Management System Would distributes responsibility and accountability across the work force. This study would benefit the academicians in the field of quality assurance and quality audit.
The study was a descriptive study, primary data was collected using questionnaire and data was analyzed using descriptive measures and factor analysis. The study indentified the following as having large extent on reasons for not adopting ISO 9000 management system certification, investments cost and management reluctance to change. It was also noted that benefits derived from being ISO certified were well known to the respondents.
In view of the results findings, the study recommended that top management of these state corporations be trained on the benefits of a corporation being ISO certified and where necessary include in their performance contracts a target of leading the corporation through the process of being ISO certified. These should be supported by budget allocation of the process as it is found that cost of carry out the process is a major reason as to why they have not adopted ISO 9000 Management System Certification | en_US |
