Adoption of the learning organisation concept: a study of Hotels in hospitality industry in Nairobi
Kiguru, Benson M
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The leaming organisation concept can be seen as appropriate for our times. In the first 85 years of this century, the range of tasks and associated skills asked of employees were generally limited and often accompanied by high levels of supervision and control. From the early 1980s there has been an increasing recognition that higher levels of skills are required to cope with new technology, new forms of work organisation and the demands of quality and customer service that by the late 1990s have become common place. It is widely understood that what might have passed previously for reasonably effective organisational strategies are quickly becoming outdated and ineffective in dealing with modem pressures and demands. The purpose of this study was to establish the benefits of adopting the learning organization concept, to establish the scope of use of the leaming organization concept in hotels in Nairobi and to establish challenges in implementation of learning organization concept among Hotels in Nairobi in the Kenyan context. A survey design was used so as to cover the target population of Hotels within Nairobi. The target population was limited to 26 Hotels. The study largely utilized Primary data. Data was collected using structured questionnaire and interviews with Human Resource Managers in the chosen organizations. Data was analyzed using descriptive statistics. The study found that in the hotels there are different ways of compensating the employees' work and the hotels carry out research so as to get new outcomes. There are different ways of compensating the employees' work, organization carries out research so as to get new outcomes, learning new things is a way of life for everyone in the organization, the organization has a strategy that responds to the changing environment, The study concludes that all employees in the hotels are involved in team playing and learning and can access the organization databases. The study further concludes that the employees meet with other organizations and share ideas, the organization has strong future goals that they want to accomplish and all employees help in formulating the future goals. This study therefore recommends that since the study has established that there are benefits of adopting the learning organization concept, the management of the hotels should ensure that there is intensified training of their employees in order to improve their performance and the performance of the hotels.
University of Nairobi, Kenya