| dc.description.abstract | The objective of the study was to determine the turnaround strategies adopted at Telkom Kenya and the challenges the company faced during the implementation process. It also established the causes of business decline at the company and steps in mitigating the above challenges of implementing the turnaround strategies. A case study approach was used to have an in-depth on the challenges of implementing the turnaround strategies. Primary and secondary data were used. The respondents were drawn from the top level management who are involved on corporate strategic management issues. Interview guide was used to collect primary data from the respondents.
The results of the study indicated that there were several causes of business decline both internal and external The causes of business decline range from stiff competition, system vandalism, poor management and leaderships, obsolete network infrastructure, and slam in the global economy. Also the research findings indicated that Telkom Kenya implemented both efficiency and corporate strategies in addressing the causes of business. Retrenchment of the bloated staff estabalised the cash flow problem. The change in management and the board of directors indeed steered the company towards the right direction. Outsourcing of noncore services enabled the company to concentrate on the company's core competencies and deliver to its customers.
The study also found out that the company faced several challenges in the implementation of the turnaround strategies. The organization structure was a multilayered which didn't allow for efficiency service delivery. The management reconfigured the organizational structure to support the turnaround strategies.The employee's attitude and culture weren't in tandem with the management intentions and thus slowed the implementation of the turnaround. The management indeed made a lot of staff awareness and frequent open communication to realign their attitude and culture to the new strategies. Slam in the Global recession was also one of the challenges and continued access network vandalism. The management engaged the service of security operatives to patrol along the Key access Network to curb vandalism. The rate of technological change in this industry, the study found to be very rapid and the management indeed made a lot of efforts to upgrade the company's network systems.
The study recommends the company should source for additional finances from the shareholders to mitigate most of the above challenges and sustain the implementation of the turnaround strategies. | en_US |
