| dc.description.abstract | Performance contracting has in recent years been effectively adopted by organizations focusing on attaining results, sustaining and at times surpassing customer's expectations AAP AM, (2006). Most governments have embraced performance contracting as a useful instrument, for mitigating inefficiencies and mismanagement associated with public agencies. Performance Contracting has therefore been invariably been seen as the solution to reversing falling service delivery in the public service.
The objective of this study was to determine the perceptions of employees on performance contracting in the Ministry of Housing. The target population was 263 employees and the sample size of 80 respondents was selected covering all employees in the seven departments signing performance contracts. The research used descriptive sampling design, and the sample size was chosen through stratified random sampling. The researcher used structured questionnaires to obtain standardized information from the respondents. The research used graphs, charts, and tables to analyze and present data collected.
The findings of this study indicate overall low optimism among employees regarding the use of performance contracting as a means of improving service delivery in the Ministry. Generally, it is noted that employees are not in favour of performance contracting as a means of improving service delivery. This is confirmed by an overall low perception index of 47.2 percent.
Among the major hindrances cited by employees in embracing performance contacting is inadequate provision of training to all employees, low provision of incentives to be awarded to employees for excellent performance and inadequate consultations and representation in setting of evaluation criteria to evaluate performance. This conclusion was arrived at after respondents returned negative perception indexes in the themes of study.
However, there seems to be strong believe among employees of the Ministry about the Ministry's plans and target setting which scored very strongly in the thematic analysis. The researcher recommends that management should endeavor to raise awareness and communicate effectively on the various aspects of performance contracting, involve employees in target setting, performance management and provide incentives for excellent performance, above all train employees on the various aspects of performance contracting | en_US |
