Quality management paradigm and performance in auto industry in Kenya
Mbaraka, Carey FM
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By aligning corporate beliefs relating to quality, measurement, product positioning, product design and key stakeholder with customer needs and expectations, an organization is expected to accrue improvement in key performance indicators, namely productivity, quality performance, cost effectiveness, timeliness and flexibility in its products and services offered. This study sought to investigate quality management paradigm and its effect on performance in auto industry in Kenya. By use of structured questionnaires, the study sought to determine managerial Paradigms in operation in organizations studied and corresponding productivity and quality performance. The study adopted a descriptive research design in which a census was done on all the twelve organizations dealing in new vehicle sales and after sales offers in Kenya. Stratified random sampling was used in this study to select members of strategic management teams of these organizations for the survey. Using primary data collected, the study employed descriptive statistics to analyze the data obtained. Tabulation of data and use of pie charts was used in the analysis. Correlation was then used to identify relationships between inherent paradigm indicators and corresponding level of organizational performance as measured by performance dimensions. From the study, it was observed that the auto industry in Kenya is dominated by local franchises of multinational organizations, majority of whom subscribe to Quality Management Paradigm. From the correlation analysis done, it was evident that organizational performance, as measured by productivity, quality performance, cost effectiveness, timeliness and flexibility is highly and positive correlated with managerial paradigm, going by the high correlation coefficients. Organizations that subscribe to Quality Management Paradigm were observed to accrue optimum productivity and quality performance compared to those that subscribe to Traditional Paradigm. The study concludes with recommendations for future studies.
CitationDegree of Master of Business Administration
University of NairobiSchool of Business
This research project is submitted in partial fulfillment of the requirements for the award of Degree of Master of Business Administration of the University of Nairobi.