The Perception of Emergency Medical Services by Passengers of Selected Routes in Nairobi Central Business District
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Date
2013-11Author
Ndungwa, Mercy M
Type
ThesisLanguage
enMetadata
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The objective of the study was to establish the perception of emergency medical services
by passengers of selected routes in Nairobi Central Business District. The study used the
descriptive research design. The population of interest was passengers of public service
vehicles in Nairobi Central Business District. A random sample of 80 passengers of two
bus companies along River road and Accra road was selected. Primary data was collected
by use of a semi structured questionnaire with statements on a 5 point Likert scale. The
questionnaires were self administered but the researcher waited for them to be filled thus
improving response rate. Data was analysed by use of descriptive statistics including
frequency tables, the mean, standard deviation and the Social Package for Social
Sciences. The study revealed that passengers appreciate the role of Emergency Medical
Services (EMS) as a critical part of quality health care. The respondents felt that service
delivery especially response time to emergencies and dedication of EMS staff was not
good and needed to be improved. In view of these findings, companies offering EMS
need to make excellent service delivery their point of focus in order to attract and retain
clients. The government through the ministry of transport and health need to have a
central agency coordinating ambulance services in collaboration with the police and fire
services in case of emergencies as is the case in developed countries. The Ministry of
Education may consider including first aid training and disaster preparedness as part of
the school curriculum and curriculum of driving schools.
Citation
Degree of Master of Business AdministrationPublisher
University of Nairobi School of Business
Description
A research project submitted in partial fulfillment
of the requirements for the award of Degree Of
Master of Business Administration School of
Business, University of Nairobi