dc.contributor.author | Akinyi, Milicent | |
dc.date.accessioned | 2013-11-12T06:45:30Z | |
dc.date.available | 2013-11-12T06:45:30Z | |
dc.date.issued | 2013-10 | |
dc.identifier.citation | Degree in Master of Business Administration | en |
dc.identifier.uri | http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/58550 | |
dc.description | A management research project submitted in partial
fulfillment of the requirement for the Degree in
Master of Business Administration, School of Business,
and University of Nairobi | en |
dc.description.abstract | Organisations need to be innovative in order to survive and prosper. The objectives
of this study were to determine the TQM innovations used by NGOs in Nairobi
county, Kenya; to establish the challenges facing the implementation of TQM
innovation in NGOs in Nairobi county, Kenya; and to determine the relationship
between TQM innovations and performance among NGOs in Nairobi County,
Kenya. The target population for this research comprised of registered NGOs
operating in Nairobi County, these are a total of 47 organizations. A semi-structured
questionnaire was used to collect data. A census was carried out on all the 47 NGOs
listed. On TQM Innovations adopted by NGOs, the study found that Implementation
of Business Continuity Innovations has resulted to NGOs forming short term
problem solving teams that have been best useful in helping to access customer
preferences. The findings also indicate that under Training Innovations, NGOs teach
statistical analysis to front line employees as well as train using the top down
implementation strategy to a great extent. The findings also revealed the challenges
affecting TQM Implementation. People challenges such as ineffective job
performance, lack of worker output and involvement as well as lack of teamwork are
seen to a great extent. Based on the results from data analysis and findings of the
study, one can safely conclude the following; First, The role of leadership is key and
in most cases has a positive impact on TQM implementation to a great extent. Top
down implementation where training begins with top level and then cascades to the
lower level results in both the leadership owning the process as well as gaining
knowledge thus getting easy buy in from the lower levels. The study recommends
that organizations should find ways to overcome these barriers and should look at the
causes of people not performing jobs effectively. The study also recommends for
organizations to think about the correct resources required for each of their
organisations. The study recommends that all staff to be taught on application of IT
in TQM practices so that the entire organization also understands the role of IT in
TQM implementation and come up with long lasting solution. | en |
dc.language.iso | en | en |
dc.publisher | University of Nairobi | en |
dc.title | Total quality management innovations and performance among non-governmental organizations in Nairobi county, Kenya | en |
dc.type | Thesis | en |
local.publisher | School of Business | en |