Strategic Knowledge Transfer as a Source of Competitiveness at Kenya Power
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Date
2013-11Author
Ireri, Roselyne W
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Organizations resource and knowledge are claimed to be a source to which a company’s
competitive advantage emanates especially in the present day business environment that
is characterized by constantly challenging technologies, products, markets and new
competitors. Therefore, knowledge management has been found to be such a great
resource to a firm obtaining sustainability. The research sought to establish the role of
knowledge transfer as a source of competitiveness at the Kenya Power company and also
identify the challenges that face the organizations knowledge transfer process. A case
study research design was adopted whereby six respondents were interviewed and gave
information that helped in arriving at the research objective and conclusion. The research
established that firms transfer knowledge to their partners as well as between different
departments in the organization. The transfer of knowledge in the organization was found
to have improved the organizations competitiveness through increasing the customer
satisfaction, market share, operation cost reduction and also adoption and operation of
new technology. Several challenges were identified that affected the implementation of
knowledge transfer in organization. Some of these challenges included managers being
unable to identify the appropriate knowledge required in the firm, resistance and lack of
trust by the employees and other partner firms on the utilization of the acquired
knowledge and also a lack of the proper understanding by the management on the
changing internal and external environments for the knowledge transfers and how the
changes is going to impact the operations of the firm.
Citation
Degree Of Master of Business Administration (MBA)Publisher
University of Nairobi School of Business
Description
A research project submitted in partial fulfillment
of the requirements for the award of the Degree
Of Master of Business Administration (MBA), School
Of Business, University Of Nairobi