dc.contributor.author | Mutunga, Josephine N | |
dc.date.accessioned | 2013-11-13T07:54:19Z | |
dc.date.available | 2013-11-13T07:54:19Z | |
dc.date.issued | 2013-10 | |
dc.identifier.citation | Mutunga ,Josephine N.;October,2013.Operational Challenges In The Implementation Of E-banking At The National Bank Of Kenya. | en |
dc.identifier.uri | http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/58828 | |
dc.description.abstract | The banking industry locally and internationally has continued to embrace adoption and
implementation of E-banking products and services given the discussed benefits that
arise, such as lowering operations cost quick and convenient delivery of services to
customers and value addition to the banks services. This study investigated on
operational changes in the implementation of e-banking at the National Bank of Kenya
which included, commitment by top management, qualification of ICT personnel to
handle e-banking projects, operational and reputational risks involved and ICT policies
that favour proper implementation of e-banking products and services. The research is
descriptive and was a case study for National Bank of Kenya. The study used primary
data collected through a self administered questionnaire with closed and open ended
structured questions. The data from the completed questionnaires was coded and entered
into the computer using the Statistical Packages for Social Sciences for analysis. The
findings of the study were that indeed the top management commitment, qualification of
ICT personnel, the operational risks and ICT Policy that support e-banking
implementation affect the implementation of e-banking at the bank. The researcher
concluded that the management of the bank needs to ensure that committements by the
top decision making management staff in both word and conduct, and have the right
personnel to work in the IT /project departments, ensure proper operational procedures
are followed and participate in ICT policy making in the country for the financial
industry. | en |
dc.language.iso | en | en |
dc.publisher | University of Nairobi | en |
dc.title | Operational Challenges In The Implementation Of E-banking At The National Bank Of Kenya | en |
dc.type | Thesis | en |
local.publisher | College of Humanities and Social Sciences | en |