| dc.description.abstract | The purpose of this study was to determine the Supply Chain performance in Domestic
Airlines. The research design used for the study was the descriptive design. The target
population of the study was composed of the supply chain personnel working at the two
busiest airports (Jomo Kenyatta and Wilson Airport Respectively). The researcher used
the questionnaire to gather data from respondents. The data collected was analysed by use
of statistical techniques which include, inferential statistics of correlation and regression
analysis. The study found the following factors were reported to affect supply chain
performance in the organizations: the unexpected changes of customer, supplier,
competitor, and technology; the increase of outsourcing activities in the industry; lack of
enough government support especially in importing raw materials or products from
overseas or using domestic materials; Social uncertainties such as religion, environment,
language, cultural issues, limitations of communication and also the technology; political
uncertainties; Monopoly and competition among local airlines. The study also concluded
that the local airlines in Kenya use Information Communication Technology as most
companies and indeed most of the local airlines in Kenya have an established Customer-
Supplier Relationship. The study also observed that the airlines corporate culture is
conducive for the supply chain performance since management of most airlines has a
supply chain quality policy. The study recommends that there should be a clear process
of selecting suppliers that are credible, have an established relationship department. | en |
