dc.contributor.author | Ngalyuka, Cecilia | |
dc.date.accessioned | 2013-11-13T10:30:52Z | |
dc.date.available | 2013-11-13T10:30:52Z | |
dc.date.issued | 2013-10 | |
dc.identifier.citation | Degree Of Master of Business Administration (MBA) | en |
dc.identifier.uri | http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/58883 | |
dc.description | A research project submitted in partial fulfillment
of the requirements for the award of the Degree In
Master of Business Administration, University of Nairobi | en |
dc.description.abstract | The purpose of this study was to establish the relationship between ICT utilization and fraud
losses in commercial banks in Kenya. Secondary data was collected from reports at central bank,
Banking Fraud Investigation Unit and audited financial reports of the 43 commercial banks in
Kenya. Data was analyzed using SPSS through correlation analysis and regression analysis. The
findings were presented in tables and graphs. The major findings of the study indicated that total
values transacted through EFT, RTGS and ATM had a positive correlation with the total fraud
costs of commercial banks. The level of staff wages also had a positive correlation with fraud
losses.
The main conclusions were that ICT utilization has exposed commercial banks in Kenya to more
fraud. This is due to the speed of execution of transactions. Adoption of ICT tends to increase the
chances of Identity theft due to the fact that transactions are online and real time. The levels of
staff wages are also a motivation for fraud from the employee side.
The researcher recommends more robust fraud mitigation practices and policies to ensure that all
elements of fraud are captured in the adoption of ICT. Banks should consider increasing their
staff costs to mitigate frauds. Bank employees have access to all information relating to customer
accounts hence should be well rewarded and motivated in order to prevent them from falling into
traps of fraud. The researcher suggests that a similar study be carried out targeting MFIs to get
their perspective of the effect of ICT utilization on fraud losses. | en |
dc.language.iso | en | en |
dc.publisher | University of Nairobi | en |
dc.title | The relationship between ICT utilization and fraud losses in commercial banks in Kenya | en |
dc.type | Thesis | en |
local.publisher | School of Business | en |