dc.contributor.author | Kamau, Penninah N | |
dc.date.accessioned | 2013-11-13T11:50:13Z | |
dc.date.available | 2013-11-13T11:50:13Z | |
dc.date.issued | 2013-10 | |
dc.identifier.citation | Degree Of Master of Business Administration (MBA) | en |
dc.identifier.uri | http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/58908 | |
dc.description | Amanagement research project report presented in
partial fulfillment of the requirements for the degree of
Master of business administration, school of business,
University of Nairobi | en |
dc.description.abstract | The objective of this study was to establish the effect of quality management practices
implemented on quality outcomes in manufacturing organisations. The specific objectives
were to establish the enablers of quality management, challenges of quality management
and the effect of quality management at Bamburi cement limited as a case study. The
study used descriptive research design method. A total of 979 respondents in managerial
positions were targeted by the study out of which 294 (30%) respondents were sampled
to participate in the study. Analysis of data was done using SPSS (Statistical Package for
Social Sciences). Percentages from the findings helped in the deeper analysis of the
variables in question in order to make logical conclusions. The study concludes that
leadership, supplier alliances and employee training are the major enablers of quality
management at Bamburi Cement Company Limited. The study concludes that there are
challenges towards quality management implementation at Bamburi cement limited,
which range from participation of senior management to corporate culture challenges.
The study concludes that; quality management practices have led to the introduction of
more products in the organization, applications of quality management practices have
enhanced effective product and process designing, that due to quality management, the
company is able to supply to a big market both locally and in East Africa too. Quality
management practices have led to ‘attraction of more customers’ in the recent past and
that it is due to quality management practices that the sales team at Bamburi cement has
been practicing in the recent past. | en |
dc.language.iso | en | en |
dc.publisher | University of Nairobi | en |
dc.title | Quality Management in Manufacturing Organizations-employees Perception: a Case Study of Bamburi Cement Ltd | en |
dc.type | Thesis | en |
local.publisher | School of Business | en |