Employee Empowerment Practices Among Mobile Telephone Service Providers in Kenya
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Date
2013-11Author
Okafor, Francisca C
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Human resource is one of those capital resources of an organization which not only
increases the efficiency and the effectiveness of the organization but it act as a sheer
source of competitive advantage which is inimitable. Employees with high perceived
organizational support feel indebtedness to respond favorably to the organization in the
form of positive job attitudes and organizational behaviors and also support
organizational goals. The fast moving global economy requires that organizations learn
and adapt to change quickly, and employees have a key role to play. Employee
empowerment is one of the reflections which will lead to a positive change within the
organization. The objective of the study was to determine employee empowerment
practices used by mobile telephone service providers in Kenya. The research design
adopted was a cross sectional survey of all the mobile service providers in Kenya. The
study used primary data which were collected through self-administered structured
questionnaires. The data was analyzed and presented using mean, standard deviation and
percentages. The findings of the study was that the employee empowerment practices
adopted by the mobile service providers were clearly spelt out vision by the top
management, inspiring subordinates through visionary and effective leadership,
encourages questions and suggestions from the employees, managers communicating
regularly with their employees, constantly training employees, availing resources and
information to make decision to employees, managers releasing authority and
responsibility to other levels of the organization, allowing employees to participate in
decision making process, motivating employees by both extrinsic and intrinsic rewards.
Citation
Degree Of Master of Business Administration (MBA)Publisher
University of Nairobi School of Business
Description
A research project submitted in partial fulfillment of the
requirement for the award of the degree of master of
business administration (MBA) school of business university
of Nairobi.