The Effect of Mobile Money Uptake on Financial Performance of Non-govermental Organizations in Kenya
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Date
2013-10Author
Ojanji, Nelson B
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The uptake of mobile phone technology in Kenya has been unprecedented. Of vital
significance is the rapid absorption of mobile money technology/services.. In an effort to
gauge the effect/ implications of this mobile phone phenomena to the NGO sector
financial management efforts, this study brought to the light the available evidence on the
effect of the mobile money uptake on financial performance of NGO
’
s in Kenya.
Explo
ratory research design was adopted to investigate the effect of MMU on the
financial performance of NGO
’
s in Kenya and to investigate this relationship,
quantitative research approach was employed. To ensure a more complete approach to
empirical research,
longitudinal data were collected in a sequence so as to track the
magnitude of change that would have taken place. The instruments used included the use
of structured questionnaires and interviews. Interviews were conducted to give in
—
depth
information wh
ich was omitted by the questionnaire. The survey was administered on 30
respondents out of 50 members of the national and international NGO, s in Kenya. Data
was subjected to exploratory analysis through descriptive and correlation procedures.
The result o
f the study indicates very promising positive effect of MMU on financial
performance of NGO
’
s that have adopted mobile money in their financial performance
and indeed significant positive effect on, improved customer engagement and
satisfaction, compliance with donor regulations, efficiency and effectiveness and most
importantly reduced fiscal risk status among others.
In conclusion the study brings out the needed evidence that indeed MMU is the way to go
if NGO
’
s have to improve on
their financial performance and for the future good and as
vital addition to the current government policies in the area of MMT, donors should
formulate key policy to require their funds recipients adopt MMU as the appropriate way
of undertakings funds di
sbursements.
Citation
A Research Project Submitted In Partial Fulfillment Of The Requirement For The Award Of The Degree Of Master Of Business Administration School Of Business, University Of NairobiSponsorhip
The uptake of mobile phone technology in Kenya has been unprecedented. Of vital significance is the rapid absorption of mobile money technology/services.. In an effort to gauge the effect/ implications of this mobile phone phenomena to the NGO sector financial management efforts, this study brought to the light the available evidence on the effect of the mobile money uptake on financial performance of NGO’ s in Kenya. Exploratory research design was adopted to investigate the effect of MMU on the financial performance of NGO’s in Kenya and to investigate this relationship, quantitative research approach was employed. To ensure a more complete approach to empirical research, longitudinal data were collected in a sequence so as to track the magnitude of change that would have taken place. The instruments used included the use of structured questionnaires and interviews. Interviews were conducted to give in— depth information which was omitted by the questionnaire. The survey was administered on 30 respondents out of 50 members of the national and international NGO, s in Kenya. Data was subjected to exploratory analysis through descriptive and correlation procedures. The result of the study indicates very promising positive effect of MMU on financial performance of NGO’s that have adopted mobile money in their financial performance and indeed significant positive effect on, improved customer engagement and satisfaction, compliance with donor regulations, efficiency and effectiveness and most importantly reduced fiscal risk status among others. In conclusion the study brings out the needed evidence that indeed MMU is the way to go if NGO’ s have to improve on their financial performance and for the future good and as vital addition to the current government policies in the area of MMT, donors should formulate key policy to require their funds recipients adopt MMU as the appropriate way of undertakings funds disbursementsPublisher
University of Nairobi School of Business
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