Strategic Change Management Practices Adopted By Saving And Credit Co-operative Societies In Public Sector In Kenya
Abstract
It can be argued that the successful management of change is crucial to any organization
in order to survive and succeed in the present highly competitive and continuously
evolving business environment. The objective of this study is to determine the strategic
change management practices adopted by savings and credit cooperative societies in
public sector within the Kenya context. The design of this research was cross sectional
research study aimed at establishing strategic change management practices adopted by
savings and credit cooperative societies in public sector in Kenya. The study adopted
simple random sampling technique and this research collected primary data using
questionnaires. Data analysis was conducted using descriptive statistics. The study
established that workforce demographics, improved customer savings and deposit,
installing hi- tech computers, political environment and economic change are factors that
contributed to change in the savings and credit cooperative societies. Other factors that
contributed to change include outsourcing non core business activities, improving quality
of customer care and adopting board of governors. Practices adopted by the savings and
credit cooperative societies include environmental strategic management practices,
organizational change practices, strategic alliance practices, technological changes and
financial strategic practices and organizational leadership practices. The study
recommends that the savings and credit cooperative societies should embrace
restructuring and corporate governance practices in all sectors of the organization to
improve on their service delivery and profitability. Savings and credit cooperative
societies should come up with polices and recommend procedures to enable adoption of
polices on governance and restructuring practices.
Citation
A Research Project Submitted In Partial Fulfillment Of The Requirement For The Award Of The Degree Of Master Of Business Administration School Of Business, University Of NairobiPublisher
University of Nairobi School of Business