| dc.description.abstract | Knowledge management is a discipline that promotes an integrated approach to the
creation, capture, organization, access, and use of an enterprise's information assets and
most importantly, the tacit knowledge and expertise resident in the heads of individual
employees. It embodies the strategies and processes that an organization employs to
identify, capture and leverage the knowledge contained within its “corporate
memory.”The purpose of this study was to determine the challenges of knowledge
management at Kenya Revenue Authority and methods KRA applied to deal with the
identified challenges. The research focused on six factors that influence knowledge
management namely, strategic alignment, people and culture, leadership, processes
content and technology. Data was collected through face to face interview with KRA
staff, some of whom were members of the knowledge management project team. The
findings indicated that the greatest challenge was with the strategic alignment of the
initiative, followed by lack of requisite skills. The KRA had appointed a project team to
guide the process that was to mitigate the challenges.The study concluded that for KRA
to get the most from KM they needed to integrate the initiative to their overall strategic
management processes. They also needed to manage knowledge content and context in
order to preserve its value.
To further advance understanding of KM and how knowledge should be managed, the
research recommends strategies KRA can employ to encourage knowledge sharing
minimise the risks of knowledge loss. | en |
