Implementation challenges of technology as a change management programme at Standard Chartered Bank, Kenya
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Date
2013-11Author
Mbaabu, Jennifer K
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Strategic change has become a constant phenomenon which must be attended to and
managed properly if an organization is to survive the challenges posted by huge
competition following increased globalization and liberalization in many economies.
While organizational change is a constant experience, the process of managing change
involves a lot of challenges which if not well dealt with can hinder the attainment of a
desired position. Standard Chartered Bank Kenya Limited is a commercial bank listed on
the Nairobi Securities exchange although majorly owned by Standard Chartered PLC
group. The objective of the study was to determine the implementation challenges of
technology as a change management programme at Standard Chartered Bank, Kenya.
The study applied case study research design where the unit of analysis was one
organization. The study targeted six senior managers out of whom 4 responded. The
study collected primary data using an interview guide. The collected data was analyzed
using content analysis and the findings presented in prose. The study concludes that the
Bank was driven by need to improve its efficiency and effectiveness in the
implementation of technological change program. The study concludes that technological
change program was inclusive as all departmental heads were involved who then
informed their staff members on whatever needed to be done. Top management promoted
change management implementation by taking ownership of the project. The study
established that top management received implementation reports on a weekly basis on
how the implementation was going. The study recommends that for the Standard
Chartered Bank Kenya Limited to uphold high level of efficiency and effectiveness in
operations, it needs to continuously invest in technological innovations. The study
recommends that the Bank continuously train its staff to maintain their proficiency levels.
Citation
A Research Project Submitted In Partial Fulfillment Of The Requirement For The Award Of The Degree Of Master Of Business Administration School Of Business, University Of NairobiPublisher
University of Nairobi School of Business