| dc.description.abstract | Successful organizations recognize the importance of strategy as a tool in management
and realize that their survival is dependent on how well they adopt new strategies or
enhance existing strategies in an attempt to respond to the changes brought by the
environment. While the quality of strategy is important, we cannot omit the importance of
effectively executing the strategy. As the organization faces the challenge of successful
strategy implementation, the quality of the human capacity implementing strategy in
terms of their skills mix, cannot be overlooked. The aspect of skills development of the
human capacity implementing strategy appears to be increasingly important in
determining the success of implementation. The current study, using strategic change
management practices as the theoretical background, sought to contribute to a greater
understanding how best the various practices are implemented successfully within the
organisation. In an attempt to achieve the objective of the study, a case study research
design was conducted at Barclays Bank Kenya Limited. Data was collected through face
to face interviews of 10 respondents .The data collected from the interviewed was
analysed qualitatively using content analysis. This contributed to making the summary of
findings, answering the research questions, making conclusions and recommendations of
the research study.The research revealed that blended learning, which entailed adopting
different options of strategic change management, was required in an effort to obtain the
best results in ensuring that various challenges are not experienced during the
implementation Various aspects pertaining to successful implementation of strategic
change management practices was done by for instance using the right communication
systems and channels to inform the affected stakeholders The level of the involvement of
employees as well as the senior management would also be observed. Ensuring that
various tests and experimentation procedures would be emphasized on to ensure
successful implementation of the various changes. The monitoring and evaluation systems
would also be put in place to enable feedback to be obtained as to whether the change has
been effected successfully or not so as to track the implementation process. The study
suggests that more case studies should be done with the local organizations. The study
should be replicated in other commercial banks in form of a survey and the results
compared to those of this research. Other aspects of strategy such as formulation,
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monitoring and control of the strategic change management practices adopted should be
analysed. The study should also be replicated using interviews drawn from a different
group in different organizations.The study recommends management and executives to
genuinely realize the importance of strategic change management practices adopted and
how best to incorporate every one in the organization and involving training professionals
and all stakeholders at every stage of implementation. Furthermore, organizations must
develop structures that clearly align the various strategic change management practices
adopted with strategic goals, while continuously enhancing and ensuring that the affected
stakeholders willingly accept the implemented changes to ensure that in the future such
changes are not received with any resistance. | en |
