| dc.description.abstract | Mobile phone firms in Kenya are grappling with retaining their employees. Studies show
that employees who are more motivated and committed to their organization are less
likely to quit. Rewards management strategies serve to create a motivated and committed
workforce. Using the correct types of rewards can thus provide a necessary competitive
advantage. However, an organizations reward system is affected by several factors and it
is incumbent upon every organization to identify these factors that affects its reward
system. The objective of the study was to establish factors influencing reward system at
Safaricom (K) Ltd. The research design adopted was a case study. The study used
primary data which were collected through the use of an interview guide and the data
analyzed using content analysis. The study findings show that several factors affect the
organizations reward system, namely, job design, affective commitment, motivation
level, organizational culture, performance management, government and level of
competition in the industry. Employees that are graded highly in the organization were
found to be rewarded better than those in the lower scale. Empowerment of employees
through giving a greater say in decisions that affect them came out as a source of
employee commitment. Performance related compensation in the organization is in form
of recognition, salary increments and bonuses. Employees are more motivated to perform
when there is a reward linked to performance and there is likelihood to have high
performers in the firm resulting from the motivation. | en |
