| dc.description.abstract | Organizations deal with change on a day to day basis as do people. And from the
literature review, organizations do change to align themselves with changes both in the
internal and external environments. However, organizations can also anticipate change
and develop preparedness through building capabilities necessary take advantage of
future environmental changes. The limitation of this study was the inability to include
many organizations as that would have given an authoritative analysis of the industry
practices of the management of strategic change. Further, resource on time constraints on
the pat of interviewees and the sensitivity of the information sought also played out and
to some extent affecting the quality of results. This study investigated strategic change
management practices at Jamii Bora Bank Ltd. The objective of the study was to explore
the strategic change management practices and to determine the factors influencing
strategic change management at the bank. The research design employed in this study
was a case study method. This study collected primary data through interview guides.
The collected qualitative data from the interview guides were analyzed through content
analysis. The study found that there is no formal policy framework to guide strategic
change management at Jamii Bora Bank. However, there are strategic changes
occasioned by environmental changes and as such, the company adopts strategies for
purposes of beating competition, remaining relevant and sometimes being unique. Such
changes include expansion programmes to wider reach by opening branches, system
overhaul to boost robustness and become more efficient, human resource changes to
increase skills experience and expertise and introduction/innovation of new products to
target wider clientele base. The study concludes that Jamii Bora Bank Limited must
create a formal policy change management framework to enhance creation of awareness
by developing both formal and informal networks of relation to get information,
commitment, solidify progress and integrate processes, using formal analytical
techniques for establishing, measuring and rewarding key initiatives to ensure significant
change are implemented. The study further concludes that management of Jamii Bora
Bank Limited engage in recruiting a qualified change agent to help the company
members develop good relationship necessary to maximize effectiveness of change
effort, innovate progressive products and services, negotiate for resources necessary for
strategic changes, and to professionally manage change programmes. | en |
