| dc.description.abstract | Strategy formulation and development is the development of long term plans for the effective management of opportunities and threats in light of the organization's strengths and weaknesses. Strategy formulation is a social and political process in which interest groups with conflicting interest and bargaining powers interact. The general objective of this study was to investigate the strategy implementation challenges at New KCC. An interview guide was used to guide the researcher in collecting data. Content analysis was used to analyze the qualitative primary data which had been collected by conducting interviews and secondary information from the organization.
The study found out that the main challenges experienced in the implementation of the strategy were the pace of implementing strategic change in the commission was slow thus influencing the expected results, poor team work/coordination, unchanging organizational culture, poor organizational structure, lack of clear direction from the management, low motivation among implementing team, unsatisfactory monitoring of the process, non participative and autocratic leadership among some managers, limited resources (financial, human resource and technology), Unrealistic targets - SMART targets, poor staff remuneration hence high turnover, lack of ownership of strategic plan through staff participation and communication, capacity limitations in terms of equipments, resistance to change and lack of confirmed leadership for a long time.
Management reaction to the challenges encountered included, sensitization of staff and other stakeholders to ensure that the change spirit is sustained, training of culture change to all the staff members of staff, investing in new machineries, technology changeimplementation of SAP software to acquire online transactions, and competent staff with the relevant skills are recruited and development and review of the human resource manual to address staff matters | en_US |
