dc.description.abstract | The objective of the study is to investigate the perceived factors that affect employee
retention in Safaricom Limited. Among the factors that influence employee retention
includes; performance management practices, compensation, working conditions, rules
and regulations, Manager-Employee Relationship and Career Growth. Employee
retention in any organization is important as it assists in reducing the cost of recruitment,
increased productivity and morale, retaining high performers, good organization image
and keeping inside information more private. This study used descriptive survey in a
context of one organization. The targeted population included the employees in all the
departments of Safaricom Limited. Stratified random sampling procedure was used to
arrive at a sample of the employees who took part in the study. Questionnaires with both
structured and unstructured questions with rating scales were self-administered for
purpose of collecting primary data. Quantative analysis was done using descriptive
statistics such as percentages, means, standard deviation and tables to describe
distributions. The research revealed that performance management practices are not
transparent and unfair hence low retention and performance management practices are by
objective, attainable and realistic, systematic, participative and regular. Career growth
practices within Safaricom LTD leads to lower rate of employee retention. The
availability of the manager and means of communication to employee is not well
enhanced. Rules and regulation are a burden leading to low level of employee retention.
Compensation is competitive and caters their needs leading to increased employee
retention. Working conditions of the safaricom limited employees assisted in employee
retention. The findings recommend that performance management practices needs to be
reviewed to become fair and transparent. Career growth and development practices needs
to be reviewed to increase employee retention. There is need for improved
communication channels and manager availability within the organizations. The study
recommends that the employees requires to be involved in drafting rules and regulations
and reviewing them not to act as a burden to employee in turn increasing the rate of
employee retention. Compensation equity and policy requires to be reviewed to increase
rate of employee retention. | en |