Challenges of strategy implementation faced by sacco societies regulatory authority in Kenya
Abstract
In the 21stcentury business landscape, firms compete in a complex and challenging
context that is being transformed by many factors from globalization, frequent and
uncertain changes to the growing use of information technologies. Thus, achieving the
desired performance is a major pre-occupation of senior managers in many firms
today.The objective of the study was to determine the challenges of strategy
implementation faced by Sacco Societies Regulatory Authority (SASRA). The research
design adopted was a case study. The study used primary data which was collected using
an interview guide. Content analysis was used to analyze the collected data. The
respondents were two chief managers and two senior managers representing the four core
departments of the Authority. The findings of the study is that the organization
communicates its strategic plans to the implementers in form of monthly andquarterly
reports as well as the balance score card which forms the basis of annual performance
management during performance reporting. The challenges that were found to affect
implementation of strategies at SASRA include; inflexible organization structure,slow
communication process, inadequate resources (financial, human resource and
technology), un-adaptive organizational culture, unrealistic targets, lack of ownership of
strategic implementation plans through staff participation and communication, capacity
limitations in terms of equipment and varied needs of stakeholders. It was found thatthe
top management encouraged teamwork in all areas of operations and had put in place a
dispute resolution committee for fast conflict resolution. It was concluded that
organization structure, resource allocation and organizational culture were hindrances to
strategy implementation in the Authority. The study recommends that the organization
structure should be restructured to facilitate quicker response than currently being
witnessed while strategy implementation plans should be clearly communicated to all the
employees
Citation
A Research Project Submitted In Partial Fulfillment Of The Requirement For The Award Of The Degree Of Master Of Business Administration School Of Business, University Of NairobiPublisher
University of Nairobi School of Business