| dc.description.abstract | Stakeholder involvement is considered an integral part of an organization stepwise
process of decision making aimed at ensuring there is a broad support for the
organizations policy and activities, to avoid conflicts and to generate as much support as
possible for the success of the plan over time. The need for a broad consensus in the
strategic process is necessary especially in the present day business environment where
the society plays a great role in the success of an organizations strategy. It becomes
imperative therefore that an organization comes up with a strategy that will not be
resisted in totality by the society or if there is resistance, then the level of resistance
should not curtail in total the implementation of the same organization objectives. The
study sought to establish and to identify the extent of stakeholder involvement in the
strategic process at the Ministry of Land, Housing and Urban development and to
establish the effect of external stakeholders involvement in the performance of the
Ministry. Towards answering the research question, the study design adopted was a case
study and involved interviewing senior management team in the Ministry. The research
finding was that the stakeholder involvement in the Ministry has had positive effects on
the strategic process of the Ministry such as reduction in the process time for strategy
implementation, reduced resistance from the public to implemented strategies, due to the
reduction of resistance by the stakeholders, the improved cooperation has influenced the
legislation, service charters and requirements of the Ministry, customer care policies and
information sharing. | en |
