The influence of demographic characteristics on employee performance in standard chartered bank, Kenya.
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Date
2013-11Author
Kuya, Johnstone
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The main objective of this study was to establish whether demographic factors have an
influence on employee performance within Standard Chartered Bank, Kenya. The major
challenge that faces organizations is how to manage employee performance in a manner
that will contribute to the achievement of their set goals. The study was a descriptive
census with a target of 616 employees within Standard Chartered Bank branches. Out of
this target, 596 employees were studied, giving a percentage of 96.75%. The data was
collected through a structured questionnaire and analyzed using means and proportions.
The findings indicate that demographic characteristics influence employee performance
as indicated by the variations in performance achievement among different demographic
categories such as age and gender. The study therefore recommends that demographic
factors be put into consideration when managing employee performance. Some of the
limitations in this research include time and resource constraints that could not allow an
exhaustive sampling of demographic characteristics among employees. Further studies
are therefore recommended not only on demographic characteristics that influence
employee performance but also on other best ways of approaching the employee
management task within organizations.
Citation
A Research Project Submitted In Partial Fulfillment Of The Requirement For The Award Of The Degree Of Master Of Business Administration School Of Business, University Of NairobiPublisher
University of Nairobi School of Business