Perceived Factors Affecting The Effectiveness Of Performance Appraisal At The Teachers’ Service Commission
Abstract
A study was carried out to establish the perceived factors affecting the effectiveness of
performance appraisal at the Teachers Service Commission. The study involved a
descriptive survey of the TSC and a total of 50 respondents who were selected from a
total population of 3000 employees through stratified sampling. Primary data was
collected by use of a structured questionnaire. Data was analyzed using descriptive
statistics, frequencies, percentages and factor analysis. The findings were presented in
tables and graphs. The findings revealed that there are seven main factors that affect the
effectiveness of performance appraisal at TSC. They include: Lack of knowledge of
appraisee; Lack of clarity on the parameters used; Lack of communication to enhance
feedback on performance; Lack of feedback; Personal differences between appraiser and
appraisee; Modern and complicated appraisal systems and Collective responsibility in
organizational activities. The study recommended that TSC should find out ways of
ensuring that the effect of these factors is reduced in order to enhance the effectiveness of
performance appraisal
Citation
A Research Project Submitted In Partial Fulfillment Of The Requirement For The Award Of The Degree Of Master Of Business Administration School Of Business, University Of NairobiPublisher
University of Nairobi School of Business