| dc.description.abstract | Strategic change management plays a very important role in transforming organizations
in the modern economy. Successful implementation of a strategic change calls for proper
planning after undertaking SWOT analysis, crafting a strategy and implementing the
strategy. Staff empowerment and efficient systems makes the vision be realized. A case
study design was used to study strategic change management process at the Kenya post
office savings bank. The study sought to achieve two objectives. The first objective was
to examine post bank strategic change management process and the second objective was
to determine whether the strategic change met the management objectives. To achieve
those objectives the study adopted a case study which examined the problem in depth
using interview guide and data from records. The study established that post bank has a
strategic change management process which is planned and strategic change is usually
triggered by a force from the external environment. The strategic change management
planning has a champion, external consultant and a steering committee. Staffs are
involved in the implementation process after undergoing vigorous training and
orientation. The finding further showed that adopting the new business model in post
bank was a major strategic change which transformed the bank into a modern bank. The
management objectives were met by undertaking this strategic change. It modernized the
bank, reduced costs, became efficient and attracted young generation customers. It made
the bank more competitive since it brought cost down. Post bank should now be
commercialized to be able to compete at the same level with commercial banks. | en |
