Challenges of Implementing the Information and Communication Technology Strategy at the Kenya Revenue Authority
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Date
2013-11Author
Mukhongo, Collins
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Public organizations are increasingly becoming reliant on the adoption of Information and
Communication Technology as a strategic management tool in order to enable them to achieve
intended objectives. One such organization that relies on the ICT strategy is the Kenya Revenue
Authority. The implementation of the ICT strategy in any organization faces challenges just like
implementation of any other strategy. The objective of this study is to establish the challenges of
implementing the ICT strategy at the KRA and determining the measures necessary to overcome
the challenges established in that organization. The study has both the conceptual and contextual
argument where strategy implementation and its inherent challenges are discussed with specific
reference to ICT. KRA as organization is discussed to bring out its mandate and its operating
environment. A case study methodology was used with selected respondents subjected to
interviews through a prepared interview guide. Textual data was then collected in the form of
field notes, transcripts and complementary secondary data were explored and analyzed through
content analysis. It was found from the study that KRA faces challenges in implementing the
ICT strategy both from internal and external factors. Internal factors relate to resources,
organization structure, skills and knowledge and operationalization and institutionalization of the
strategy. External factors relate to power of suppliers, resistance from stakeholders and the legal
and regulatory framework in which the organization operates. Overall it was concluded that
KRA has been able to mitigate some of the challenges through deliberate initiatives in the
respective corporate plans. The study recommends that further research is undertaken on the
subject of ICT strategy implementation in other similar organizations. It is also suggested that
future research can achieve better results through use of alternative methods of data collection
like use of secondary data sources as opposed to use of the interview guide like in these case
study.
Citation
Degree Of Master Of Business AdministrationPublisher
University of Nairobi School of Business
Description
A research project submitted in the partial fulfillment of the requirement for the award Of Degree Of Master Of Business Administration, School Of Business, University Of Nairobi