| dc.description.abstract | For effective implementation of knowledge management in organizations, it is crucial
organization to identify and understand the key factors that will influence the success of
knowledge management initiative as these may have profound effects on the organization
performance. The general objective of this study was to determine the effect of
knowledge management enablers on organization performance with a particular emphasis
on tax authorities. Specifically, the study sought to identify the key knowledge
management enablers that affect the performance of Kenya Revenue Authority and to
determine the effect of such enablers on the performance of Kenya Revenue Authority.
This study was designed as a case study. The focus was the Kenya Revenue Authority.
Primary data was collected using semi-structured interview guide. The respondents were
middle level managers in KRA. Data gathered was analysed using both descriptive
(percentages) and content analysis methods. The results are presented in thematic areas
based on the objectives of the study. The study found that significant enablers of
knowledge management were organizational culture (collaboration, mutual trust,
learning, and leadership), structural issues (centralisation and formalisation), people, and
IT infrastructure. The study also revealed that these knowledge management enablers had
moderate to high effect on the performance of the organisation. The study therefore
concludes that knowledge management enablers affect the performance of KRA. The
result of this study not just validates theory with reality; it also provides a reference for
the academia as well as the business field, therefore it is recommended that firms that
seek to improve their performance should consider knowledge management as an
important cog in the wheel towards the achievement of that goal. | en |
