The Impact of Performance Contracts on the Children’s Department
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Date
2013-11Author
Thiong'o, Anne W
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Performance contract were introduced as part of a broader public sector reforms aimed at
improving efficiency and effectiveness in the management of the public service. There is
a general agreement within the public service that their introduction has led to some
improvement in service delivery as demonstrated by increased accountability, efficiency
and delivery of public services as well as a national focus and targeted results. It is
however not clear if these benefits have been experienced across all ministries,
departments and agencies or whether the improvements have been consistent over the
years. While the gains have been made in calculating a culture of competiveness and
innovation within the public service, the quantity and quality of service in most
ministries, departments and agencies seems to have remained inadequate. People`s
satisfaction with the services does not seem to have improved much. This study therefore
sought to assess the extent to which PC has an effect on the department of Children`s
services. The study focuses on the five statutory children institutions based in Nairobi
County namely, Kabete rehabilitation school, Getathuru reception and rehabilitation
school, Nairobi children`s remand home, Nairobi rescue centre and Dagoretti
rehabilitation school. The area of focus was on vocational skills training, guidance and
counseling and reintegration. Three components of PC namely, performance targets,
work plans and citizen service delivery charters were used to measure PC. Both primary
and secondary data was used for the study while quantitative method was used for data
collection. The findings of the study show that performance targets and work plans have
significantly contributed to organizational performance in the department of children
services. However, it can be argued from the findings that citizen service delivery
charters have little or minimal effect in the children’s department.
Citation
Thiong'o, Anne W.;November,2013.The Impact of Performance Contracts on the Children’s Department.Publisher
University of Nairobi College of Humanities and Social Sciences