dc.description.abstract | Performance appraisal is a key human resource management function which is viewed as
a subset of performance management. It is significant for organizational growth and
development and is instrumental for an organization to remain competitive. The objective
of the study was to establish factors affecting employees’ perception of the performance
appraisal process at National Housing Corporation. The scope of the study was the
Employees of the National Housing Corporation. The employees were 269 in number as
at July 2013. Descriptive survey was used in the study. The study population focused on
all the six Divisions: Finance, Estates, Technical, Corporate Services, Business
Development and Manufacturing as well as the independent units: Legal and Internal
Audit. Primary data was used in the study. A structured questionnaire was used to collect
the data. Data for this study was analyzed using descriptive statistics. The study
established that National Housing Corporation had a performance appraisal process in
place that was relatively effective but which needed major improvements. It was
established that some of the factors that affected employees’ perception of the
performance appraisal process at the National Housing Corporation included the fact that
feedback during the appraisal process was not sufficiently accurate, performance
appraisals were only done periodically, they were not used as a way of motivating staff,
there was favoritism and nepotism by raters, setting of unrealistic targets, good
performance was not rewarded, there was lack of adequate knowledge on individual
performance and the overall organizational goals and objectives, lack of adequate
resources and failure to implement supervisors appraisal recommendations. The study
recommends that employees’ be involved in designing the rating and measurement scales
to ensure development of reliable, valid, fair and useful performance standards. The study
also recommends regular training of raters on performance appraisal as well as
redesigning of the appraisal tool for effectiveness in measuring different dimensions of
performance. The study recommends further research on factors affecting employee’s
perception of the performance appraisal process in all the 31 state Corporations in Kenya. | en |