| dc.description.abstract | Present day organizations are immersed in a virtual cyclone of change as they strive to
adapt to the ever increasing demands of their domestic and global markets (Siegal et al.,
1996). The change process in any organization normally happens due to the awareness of
the need for change. This study was guided by transformation process model by Kotter
and Lewin’s three-step change model. The purpose of this study was to establish how
strategic change was managed at KC & FNMS. The study adopted a case study design so
as to give in depth information on change management at KC& FNMS. Both primary and
secondary data were used as data sources in the study. Primary data was collected
through in depth interviews and was administered to 5 senior and 10 middle level
managers of KC& FNMS. The key data collection instrument was the interview guide
that consisted of both open and closed ended questions. Specifically content analysis, a
qualitative analysis technique was used in this study. Secondary data from KC& FNMS
documents such as strategic plan, mission, vision statement and website was also used.
The study revealed that the organization had adopted change management practices in its
change process. It was noted that as much as the organization did not have a formal
change management team, the interdepartmental steering committee was inclusive and
regularly monitored the change process leading to a better performance for the
organization. Notably, lack of effective channels of communication led to resistance of
change from lower cadre employees. The study found out that KC &FNMS faced
numerous challenges in the change management process that were either organizational
related or people related but had managed the change process well albeit the limited
financial resources and high levels of resistance. The study recommended that the
management should consider establishing a permanent change management team.
Regular training on the best approaches in management of change, proper organization
planning and management, employees reward and motivation among employees of the
organization should be of utmost importance. The management should also invest in
effective channels of communication. | en |
