| dc.description.abstract | The rise in globalization has compelled companies to become more competitive.
Outsourcing the non core business processes has become a major source of competitive
advantage lately. Companies finding an edge in competitiveness are going for outsourcing.
This research is aimed at studying the outsourcing strategies that have been adopted by
various equipment vendor companies in the telecommunication industry in Kenya. To
achieve the research purpose, five telecommunication equipment Vendor companies were
selected for the study. Research questionnaires were sent to 30 employees in these
organizations of which 26 responded leading to 87% response rate. The study found out
that all the telecommunication vendor companies outsourced work. Outsourcing non core
activities was the major reason for outsourcing. Outsourcing partners were found to be
both local companies and others out of the country. It was found that the choice for
formulating the strategy for outsourcing and selection of outsourcing partner is a
challenging task and needs to be molded to the situation of the company. While
outsourcing is a way to be cost effective and to maximize business performance, it also
presents new management challenges such as continuous competency improvement.
Lastly, the participating companies were all in full agreement regarding the benefits that
outsourcing gave their productivity and overall business operations | en |
