| dc.description.abstract | Business improvement methodology has been developing for the last century. Empirical
studies show that many large companies have integrated Six Sigma with other techniques
such as lean quality management system which has brought continuous improvement. The
study will seek to answer the following questions; what are the challenges faced in the
implementation of Lean Six Sigma? What are the benefits accrued by implementing Lean Six
Sigma? In this research a case study form of research was used. The target respondents were
staff working at CfC Stanbic in Nairobi. Stratified random sampling was applied in to select
60 respondents for the study In order to investigate implementation of Lean Six Sigma. Selfadministered
drop-and-pick later questionnaires were distributed to managers and senior
employees currently employed by CfC Stanbic Bank. Through this study, Lean Six Sigma is
needed because organizations and individuals need a methodology for improvement and
problem solving, if the methodology is well applied, it can produce a better approach than
other deployment approaches used by other improvement initiatives because it integrates the
human and process aspects of process improvement. Effective use of technology, strategic
focus in the customer, Change in organizational culture and structure, reward systems,
expanding Lean Six Sigma to Human Resources Management, clear performance metrics,
and prioritization affects the implementation of Lean Six Sigma. | en |
