Employee Perception of Performance Improvement Programs in Kenya Commercial Bank Limited,nairobi
Abstract
According to Armstrong and Baron (200S) employee performance management is the
directing and supporting employees to work as effectively and efficiently as possible
in line with the needs of the organisation. The research objective wasto determine
employee perception of performance improvement programs at Kenya Commercial
Bank Branch, Nairobi.The research adopted a descriptive research design. The
population of this study consists of all 2,047employees of Kenya Commercial Bank
Limited employees in Nairobi regionas at June 2013 (Kenya Commercial Bank,
2012/2013 annual report).The study applied purposive sampling to select Nairobi
region because of easy of accessibility. Primary data was collected using a semistructured
questionnaire. Data collected was analyzed using descriptive statistics
comprising of mean scores, standard deviation, frequency distribution and
percentages then presented using tables.Performance monitoring plays a central role
in the process of problem solving at the bank and monitoring has helped increase
efficiency, develop customer service and improve the evaluation process of the
employees at the bank.Coaching helps in promoting and stimulating the learning and
development of employee at the bank as well as helping individual employee realize
their own potential and improve their performance. The bank encourages employees
to further their knowledge in their areas of operations and finally the company
releases employees from regular work to attend training and even sponsor them where
possible.The study concluded that the performance improvement programs affect
employees' performance to a great extent and that coaching helps in promoting and
stimulating the learning and development of employee at the bank as well as helping
individual employee realize their own potential and improve their performance. The
study recommends that the management should provide ongoing monitoring to
employees so as to check the opportunity on how well employees are meeting
predetermined standards and to make changes to unrealistic or problematic
standards. The study recommends that further research should be done on all
commercial banks in Kenya so as to get comprehensive information on how the other
players will respond to performance improvement programs in the sector
Citation
Master Of Business Administration, School Of Business, University Of Nairobi.,2013Publisher
University of Nairobi,