| dc.description.abstract | Although NIB faces a number of strategy implementation challenges, it is not known
which challenges and the response strategies the organization uses to cope with the
situation. The objectives of this research were to determine the challenges encountered by
NIB in strategy implementation and to establish how the institution has responded to
these challenges. The studies was modeled on a case design. The population of interest in
this study comprised middle and senior managers at NIB. A sample size of 10 managers
was used in the study. This was believed to be representative of the population of the
study. Primary data was collected using an interview guide. The interview guides were
administered by the researcher to both senior and middle managers. The interview guide
was divided into two parts. Part A contained questions on general information of
respondents while part B contained questions on strategy implementation challenges as
well as questions on how the organization has responded to these strategy implementation
challenges. Out of 10 NIB managers, 8 filled and returned the questionnaires. The
respondents were in agreement that uncontrollable factors, communication, unsupportive
staff, poor infrastructure, bureaucracy and failure of the formulation team to play a key
role in the implementation process were the major challenges in strategy implementation.
The findings also revealed that the management staff skills for successful strategy
implementation and recruiting competent staff were some of the ways that the
organization responded to the challenges. Other response strategies were; developing
work plans to support strategy implementation and maintaining good accounting systems.
It was concluded that the major strategy implementation challenges were; uncontrollable
factors, bureaucracy, poor infrastructure, communication, unsupportive staff, and failure
of the formulation team to play a key role in the implementation process were the major
challenges in strategy implementation. Again it was concluded that NIB has coped with
the challenges mainly through developing work plans to support strategy implementation
and maintaining good accounting systems. It was recommended that NIB ought to
enhance capacity building especially for national staff to enable them handle
implementation especially in the restricted areas. The major strategy implementation
challenges such as inefficient communication, uncontrollable external factors information
systems as well as unsupportive organizational culture should be addressed through the
following ways; putting up a technical service department charged with the responsibility
of ensuring periodic reviews through periodic SWOT analysis on designs and overall
direction of the organization. Secondly, proper communication to staff on the strategy
implementation policies should be done on a regular basis and lastly there is need to
involve more staff in strategy implementation and lastly embrace new information
technology in strategy implementation. | en_US |
