Strategic Human Resource Training and Development Practices in Kenya Airways Company Ltd
Abstract
Kenya Airways operating in an airline industry that is very dynamic and volatile and with
a strong international presence in Africa, Europe, and Asia and 4200 employees
employed as pilots, cabin crew, engineers, accountant, marketers, customer care agents as
well as casuals amongst other ranks as at June 2013.The research gives light on the
training and development practices at Kenya Airways with the purpose of revealing
different folds. The researcher used case study design since the research is an in-depth
study of training practices found in only one organization. 9 employees of the airline
from different hierarchies and departments were used as respondents from the airline
headquarter and training school. Interview guide was developed focusing on some
important issues like, importance of training, training and development plan, training
need analysis and types and methods of training. The researcher used content analysis to
analyze the data because it involves observation and detailed description of objects or
things. The findings show that Kenya Airways has a strategic plan which consists of
among others a strategic human resource training and development plan. This plan is for
a period of 5 years and it is reviewed annually to cater for any unexpected changes in the
environment. The study revealed that the strategies Kenya Airways uses to train and
develop its employees were successful which included job rotation, communication,
coaching, job enrichment and performance management. The study faced limited finance
the study could not be carried out on the other branches of Kenya Airways. The study
however, minimized this by conducting the interview at the company's headquarter since
it is where strategies are made and rolled out to other branches that operate on the same
blue print. Kenya Airways should embrace a learning management system to facilitate
computerized training in the organization as they have lots of employees in different
geographical region and different training to manage as this will enable them take
advantage of the potential benefit of E-Learning. Future researchers can work on
effectiveness of Training needs Assessment on training, need for post and pre-training
test and evaluation of different training methods based on this study.
Citation
Ochieng,Evaline A.,November,2013.Strategic Human Resource Training And Development Practices In Kenya Airways Company Ltd.Publisher
University Of Nairobi