The Effect of Performance Contracting on Public Service Delivery in Kenya From 2005 to 2009
Abstract
The main objective of this study was to assess the effects of performance contracting on
public service delivery in Kenya. The study employed descriptive research design. The
target population was employees in Ministries and Departments that had adopted
performance contracting between 2005/06 to 2008/09. The study employed systematic
random sampling and purposive sampling methods to get the sample size.
Questionnaires were the main instruments for collecting primary data. The data was
analyzed with the help of the Statistical Package for Social Sciences (SPSS) for
Windows and Ms Excel. The study concludes that performance contracting had provided
an appropriate framework for guiding the behavior of public officials towards
achievement of results thus contributing to significant improvement in public service
delivery. The study also concludes that the mechanism used to measure the level of
performance improvement is complex for comprehension by most employees. The study
further concludes that performance contracting strategy has not been sufficiently
devolved within public institutions to ensure effective participation by employees at all
service delivery levels. The study recommends that performance measurement
mechanism should be reviewed and simplified to ensure it is well understood and
applied effectively. The study also recommends that performance contracting should be
devolved to all service delivery levels and all employees should be sufficiently involved
in decision making process. The study further recommends that effective measures
should be taken to stem corruption.
Citation
Master of Arts in Public Administration and Political Science, 2013Publisher
Universty of Nairobi