Stakeholders Involvement in Change Management at Kenya Power and Lighting Company Limited
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Date
2013Author
Ng’ ong’ a, , Edward A
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The efficiency of adoption of any change should not just be looked at how it leads to
improvement in service delivery but also how the change process was managed as well as
the involvement of the stakeholders in the process of change management. KPLC has
over the years adopted significant changes such as introduction of the prepaid metering,
the E billing and E payment system, introduction of Feeder Management Programmes,
introduction of E -leave, rotation of jobs, upgrading systems network and company
servers, installation of GPS in newly bought cars and outsourcing of non-key activities
such as installations of transformers. The study sought to know how these changes were
managed in terms of stakeholder involvement in the processes. The study adopted a
descriptive study design. The study collected data using interview schedules. The study
found that the stakeholders in KPLC were involved through giving their feedback to the
management on the change process and developing of sound procedures necessary to
ensure that the changes are effective. The stakeholders were also involved in the piloting
phase before the change is rolled out and in giving their views and feedback through
meetings. The stakeholders were involved in a feeder management programme whose
approach entails assignment of the 638 feeders across the country to specific engineers
and their teams. The study however established that there was no involvement of staff in
the design phase of the change process. [t was concluded that there was good
involvement of stakeholders in the execution of change process but poor involvement of
stakeholders in the design process of change. In general, there was an imbalanced
involvement of stakeholders in all the phases of change. For this reason the study
recommended KPLC should involve the stakeholders in all aspects of the change
management process, more so in the design of the change process and that the change
process in KPLC should be documented for reference in future and to assist the
organization use the information to improve future change processes.
Citation
Ng'ong'a, Aketch E (2013). Stakeholders Involvement In Change Management At Kenya Power And Lighting Company Limited. Master Of Business Administration (MBA)Publisher
University of Nairobi