| dc.description.abstract | The general objective of the study was to investigate the factors influencing change
management practices 111 Kenya National Audit office. The specific objectives were to
establish the influence of communication, employees' attitude towards change, organizational
culture, system compatibility and change agents on change management practices in Kenya
National Audit Office. This research was conducted through an explaratory case study
design. The interview guide in this study the researcher interviewed top. middle and lower
level management staff working at Kenao in Nairobi. A total or 6 respondents was
interviewed who included 2 Deputy Auditor General's. 2 Directors or Audit and one middle
level managers and one functional staff. This study utilized an interview guide to collect
primary quantitative data which was analyzed by descriptive analysis. SPSS and Microsoft
excel were used to generate quantitative reports through tabulations, percentages. and
measures of central tendency. Tables were used to present responses and facilitate
comparison. from the findings, communication influences change management to a moderate
extent, while employee adaptability, organization culture, system compatibility and change
agents influence change management practices in the bank to great extent. It was also found
that there was a positive correlation between change management practices and the five
independent variables, while at 5% level of significance and 95% level of confidence, change
agents, employees' attitude towards change, system compatibility, organization culture and
communication are significant factors in influencing change management where employees'
attitude towards change is the most significant factor in influencing change management in
the institution. The study concludes that communication influences change management to a
moderate extent, whereas employee adaptability, organization culture (such as personality).
system compatibility (for instance compatibility of the different systems, roadblocks to
collaboration between departments among others) and change agents influence change
management practices to a great extent. From the regression analysis. the study concludes that
employees' attitude towards change contributes more to the change management at Kenya
National Audit Office followed by influence by change agents. The study recommends that
for effective implementation of change management practices in the institutions, proper
communication networks must be enhanced. It recommends further that employee
adaptability should be tackled by enlightening them in advance through seminars, workshops
and offering training programs to influence change management in the institution. The study
recommends that the institutions implementing change management should enhance
organizational culture to influence success in the change management practices. It
recommends that the institution should install systems (for instance technological) that are
compatible with the change management practices. The study finally recommends that change
agents responsible of leading the change management practices should strive to encourage
others for excellence through employees' own behaviour and full recognition of high
standards of behaviour. | en_US |
