| dc.description.abstract | Strategic change has become a constant phenomenon which must be
attended to and managed properly if an organization is to survive. The
purpose of this dissertation is to investigate the impact of change in the
payment service provider to understand if they can significantly reduce the
delays in delivery of cash to the vulnerable groups in society, The objective
of the study is to determine the change management strategies employed by
the three programmes in the Ministry of Labour, Social Security and
Services in response to the delays in delivery of cash to the vulnerable
population in Kenya. The study applied a cross sectional survey design
where the three programmes of the Ministry of Labour, Social Security and
Services in which the cash transfer programmes were involved using a
questionnaire and analyzed data using statistical tools. The study found out
that there exist a relationship between strategic change in organizational
structure and the delivery of cash to the vulnerable group. There were many
drivers of change at Ministry of Labour, Social Security and Services which
included changes in the top management of the programmes and the
increase of donor and government support that created more challenges of
working. The programmes had enormous challenges ranging from frauds,
thefts, siphoning of money and loss of working morale among the staff
which was brought about by too much work that did not translate to results. | en_US |
